Frequently Asked Questions
Everything you need to know about your vaping journey and our services.
How do I know which nicotine strength is right for me?
Nicotine strength depends on your previous smoking habits. Generally, heavy smokers prefer 12mg-18mg, while social smokers find 3mg-6mg sufficient. We also offer nicotine-free options (0mg) for those who enjoy the flavor alone.
What is your shipping policy and delivery timeframe?
We process all orders within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout. Please note that an adult signature may be required upon delivery per local regulations.
Can I return a vape juice or hardware item?
For hygiene and safety reasons, e-liquids and opened coils cannot be returned. Hardware items like mods and kits come with a 30-day warranty against manufacturing defects, provided they are in their original packaging.
Are the products sold on E-Cigz Vape Shop authentic?
Yes, we source all our hardware and e-liquids directly from reputable manufacturers and authorized distributors. Every device comes with an authenticity scratch-off code that can be verified on the manufacturer's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and secure online payment gateways. All transactions are encrypted to ensure your financial data remains private and protected.
How often should I replace my vape coil?
Most coils last between 1 to 2 weeks depending on your usage and the type of e-liquid used. If you notice a burnt taste or a decrease in vapor production, it is time to swap it for a fresh one.