Returns & Exchanges
At E-Cigz Vape Shop, we want you to be completely satisfied with your purchase. We offer a 30-day return policy for unopened hardware and defective devices to ensure you have the best vaping experience possible.
Check Eligibility
Ensure your item is in its original packaging and that e-liquids or coils remain sealed for hygiene and safety reasons.
Contact Support
Email our support team with your order number and a brief description of the issue to receive a Return Merchandise Authorization (RMA) number.
Pack and Ship
Securely package your items with the RMA number clearly marked on the outside and ship them back to our main distribution hub.
Receive Refund
Once our technicians inspect the return, we will process your refund or store credit within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing